1. Introduction

MoKabb is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you use the MoKabb website, mobile applications, customer support services, and transportation services.

By using MoKabb services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Full name.
• Email address.
• Phone number.
• Pickup and destination addresses.
• Booking and ride history.
• Payment information.
• GPS and location data.
• Device information and IP address.
• Browser and operating system details.
• Customer support communications.

3. Location Information

To provide accurate transportation services, MoKabb may collect real-time location information before, during, and after a trip.

Location data helps us:

• Determine pickup locations.
• Calculate routes and fares.
• Improve service quality.
• Enhance safety and security.
• Prevent fraud.

4. How We Use Your Information

• Process and manage bookings.
• Provide transportation services.
• Send booking confirmations.
• Respond to customer support requests.
• Improve our platform and services.
• Prevent fraud and abuse.
• Meet legal and regulatory obligations.
• Conduct analytics and business reporting.

5. Payment Information

Payments may be processed through secure third-party payment providers. MoKabb does not store complete payment card information on its servers.

Payment processors may collect information necessary to complete and secure transactions.

6. Data Sharing

MoKabb does not sell personal information.

Information may be shared only with:

• Assigned drivers.
• Payment processors.
• Cloud hosting providers.
• Technical service providers.
• Government authorities when legally required.
• Law enforcement agencies where applicable.

7. Data Retention

Personal information is retained only as long as necessary for operational, legal, tax, accounting, dispute resolution, and security purposes.

8. Data Security

MoKabb implements appropriate technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

9. Your Rights

• Access your personal data.
• Request corrections.
• Request deletion.
• Object to certain processing activities.
• Withdraw consent where applicable.
• Request a copy of your personal information.

10. Children’s Privacy

MoKabb services are not intended for children under the age of 18 without parental or legal guardian supervision. We do not knowingly collect personal information from children.

11. Cookies & Analytics

MoKabb may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, measure performance, analyze traffic, and personalize user experiences.

12. International Transfers

Your information may be processed and stored in countries where our service providers operate. We take reasonable measures to ensure adequate protection of transferred information.

13. Account Deletion Requests

Users may request deletion of their account and personal information by contacting our support team. Certain information may be retained where required by law or legitimate business purposes.

14. Changes to this Privacy Policy

MoKabb reserves the right to update this Privacy Policy at any time. Updated versions will be published on this page and become effective immediately upon publication.