MoKabb Refund Policy<\/title>\n\n<style>\n\n:root{\n --mokabb-yellow:#f5b400;\n --mokabb-dark:#111111;\n --mokabb-light:#f8f9fa;\n --mokabb-gray:#666666;\n --mokabb-success:#28a745;\n}\n\n*{\n margin:0;\n padding:0;\n box-sizing:border-box;\n}\n\nbody{\n font-family:'Segoe UI', Arial, sans-serif;\n background:var(--mokabb-light);\n color:#333;\n line-height:1.8;\n}\n\n.mokabb-container{\n max-width:1200px;\n margin:50px auto;\n padding:0 20px;\n}\n\n.mokabb-card{\n background:#ffffff;\n border-radius:24px;\n padding:50px;\n box-shadow:0 15px 40px rgba(0,0,0,.08);\n border-top:6px solid var(--mokabb-yellow);\n animation:fadeIn .6s ease;\n}\n\n.mokabb-page-title{\n text-align:center;\n margin-bottom:50px;\n padding-bottom:30px;\n border-bottom:3px solid var(--mokabb-yellow);\n}\n\n.mokabb-badge{\n display:inline-block;\n background:var(--mokabb-yellow);\n color:#000;\n padding:8px 18px;\n border-radius:30px;\n font-weight:700;\n margin-bottom:15px;\n}\n\n.mokabb-page-title h1{\n font-size:48px;\n color:var(--mokabb-dark);\n margin-bottom:10px;\n}\n\n.mokabb-page-title p{\n color:#777;\n font-size:16px;\n}\n\n.mokabb-section{\n margin-bottom:45px;\n}\n\n.mokabb-section h2{\n color:var(--mokabb-dark);\n margin-bottom:18px;\n font-size:30px;\n}\n\n.mokabb-section h2:after{\n content:\"\";\n display:block;\n width:70px;\n height:4px;\n background:var(--mokabb-yellow);\n margin-top:10px;\n border-radius:20px;\n}\n\n.mokabb-section p{\n color:#555;\n margin-bottom:15px;\n}\n\n.mokabb-section ul{\n padding-left:25px;\n}\n\n.mokabb-section li{\n margin-bottom:12px;\n}\n\n.mokabb-highlight{\n background:#fff8df;\n border-left:5px solid var(--mokabb-yellow);\n border-radius:12px;\n padding:25px;\n margin-top:20px;\n}\n\n.mokabb-warning{\n background:#fff3cd;\n border-left:5px solid #ff9800;\n padding:20px;\n border-radius:12px;\n margin-top:20px;\n}\n\n.mokabb-success-box{\n background:#eafaf0;\n border-left:5px solid var(--mokabb-success);\n padding:20px;\n border-radius:12px;\n margin-top:20px;\n}\n\n.mokabb-contact{\n background:#111;\n color:#fff;\n padding:30px;\n border-radius:15px;\n text-align:center;\n margin-top:20px;\n}\n\n.mokabb-contact h3{\n color:var(--mokabb-yellow);\n margin-bottom:15px;\n}\n\n.mokabb-contact p{\n color:#ddd;\n}\n\n.mokabb-footer{\n text-align:center;\n padding:40px 20px;\n color:#777;\n}\n\n@keyframes fadeIn{\n from{\n opacity:0;\n transform:translateY(20px);\n }\n to{\n opacity:1;\n transform:translateY(0);\n }\n}\n\n@media(max-width:768px){\n\n .mokabb-card{\n padding:25px;\n }\n\n .mokabb-page-title h1{\n font-size:34px;\n }\n\n .mokabb-section h2{\n font-size:24px;\n }\n\n}\n\n<\/style>\n\n<\/head>\n<body>\n\n<div class=\"mokabb-container\">\n\n<div class=\"mokabb-card\">\n\n<div class=\"mokabb-page-title\">\n\n<span class=\"mokabb-badge\">\nMoKabb Official Policy\n<\/span>\n\n<h1>Politique de remboursement<\/h1>\n\n<p>\nEffective Date: November 2025\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>1. Introduction<\/h2>\n\n<p>\nMoKabb is committed to providing safe, reliable, and professional transportation services. This Refund Policy explains the circumstances under which refunds may be granted for bookings made through the MoKabb website, mobile applications, WhatsApp, or any authorized booking channel.\n<\/p>\n\n<p>\nBy booking a service through MoKabb, you acknowledge and agree to this Refund Policy.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>2. Customer Cancellation Policy<\/h2>\n\n<ul>\n<li>100% refund for cancellations made more than 24 hours before pickup.<\/li>\n<li>Partial refund may apply for cancellations made between 6 and 24 hours before pickup.<\/li>\n<li>No refund may be granted for cancellations made less than 6 hours before pickup.<\/li>\n<li>Additional cancellation charges may apply after driver dispatch.<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>3. No-Show Policy<\/h2>\n\n<p>\nIf a passenger fails to appear at the agreed pickup location within the allocated waiting period, the booking may be classified as a No-Show.\n<\/p>\n\n<ul>\n<li>No refunds are available for No-Show bookings.<\/li>\n<li>Airport pickups include a complimentary waiting period.<\/li>\n<li>Additional waiting time may incur extra charges.<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>4. Driver Cancellation<\/h2>\n\n<p>\nIf MoKabb or an assigned driver cancels a booking and no replacement service can be arranged, a full refund will be issued.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>5. Airport Transfers<\/h2>\n\n<ul>\n<li>Flight delays are monitored whenever flight details are provided.<\/li>\n<li>Flight cancellations may qualify for a refund depending on the circumstances.<\/li>\n<li>No refund will be issued for missed flights caused by passenger actions.<\/li>\n<li>Refund eligibility depends on the timing of the cancellation notice.<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>6. Group Bookings & Special Services<\/h2>\n\n<p>\nBookings involving vans, group transfers, events, corporate transportation, weddings, or customized services may be subject to specific cancellation conditions communicated at the time of booking.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>7. Delays & Force Majeure<\/h2>\n\n<p>\nMoKabb shall not be responsible for delays caused by:\n<\/p>\n\n<ul>\n<li>Traffic congestion.<\/li>\n<li>Road closures.<\/li>\n<li>Weather conditions.<\/li>\n<li>Natural disasters.<\/li>\n<li>Government restrictions.<\/li>\n<li>Public events or emergencies.<\/li>\n<\/ul>\n\n<p>\nRefund requests related to delays are reviewed individually.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>8. Payment Errors<\/h2>\n\n<p>\nCustomers who believe they have been charged incorrectly should contact MoKabb within seven (7) days of the transaction date.\n<\/p>\n\n<p>\nVerified duplicate charges or billing errors will be refunded promptly.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>9. Fraud Prevention<\/h2>\n\n<p>\nMoKabb reserves the right to refuse refund requests in cases involving suspected fraud, abuse of the booking system, false claims, or chargeback abuse.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>10. Refund Processing Time<\/h2>\n\n<p>\nApproved refunds are generally processed within 5 to 14 business days depending on the payment provider and banking institution involved.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>11. Refund Methods<\/h2>\n\n<p>\nRefunds will generally be issued using the same payment method used for the original booking whenever possible.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>12. Dispute Resolution<\/h2>\n\n<p>\nCustomers who disagree with a refund decision may contact MoKabb Customer Support for a review of their case.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>13. Limitation of Liability<\/h2>\n\n<p>\nMoKabb shall not be liable for indirect, incidental, special, or consequential damages resulting from cancellations, delays, interruptions, or circumstances beyond our reasonable control.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>14. Changes to this Policy<\/h2>\n\n<p>\nMoKabb reserves the right to update this Refund Policy at any time. Updated versions will be published on this page together with the revised effective date.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-success-box\">\n\n<strong>Quick Refund Processing<\/strong><br>\nMost approved refund requests are processed within 5 to 14 business days.\n\n<\/div>\n\n<div class=\"mokabb-warning\">\n\n<strong>Important Notice:<\/strong><br>\nRefund eligibility may vary depending on cancellation timing, service type, and circumstances surrounding the booking.\n\n<\/div>\n\n<div class=\"mokabb-contact\">\n\n<h3>Contact MoKabb Support<\/h3>\n\n<p>\ud83d\udce7 mokabbltd@gmail.com<\/p>\n\n<p>\ud83d\udcde +230 5722 3280<\/p>\n\n<p>\ud83c\udf10 https:\/\/taxi.mokabb.com<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"<p>MoKabb Refund Policy MoKabb Official Policy Refund Policy Effective Date: November 2025 1. Introduction MoKabb is committed to providing safe, reliable, and professional transportation services. This Refund Policy explains the circumstances under which refunds may be granted for bookings made through the MoKabb website, mobile applications, WhatsApp, or any authorized booking channel. By booking a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":2,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages\/70\/revisions\/244"}],"wp:attachment":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":70,"date":"2026-06-14T10:26:19","date_gmt":"2026-06-14T10:26:19","guid":{"rendered":"https:\/\/taxi.mokabb.com\/?page_id=70"},"modified":"2026-06-14T10:27:20","modified_gmt":"2026-06-14T10:27:20","slug":"refund_policy","status":"publish","type":"page","link":"https:\/\/taxi.mokabb.com\/fr\/refund_policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\n\n\n\n\n\nMoKabb Refund Policy<\/title>\n\n<style>\n\n:root{\n --mokabb-yellow:#f5b400;\n --mokabb-dark:#111111;\n --mokabb-light:#f8f9fa;\n --mokabb-gray:#666666;\n --mokabb-success:#28a745;\n}\n\n*{\n margin:0;\n padding:0;\n box-sizing:border-box;\n}\n\nbody{\n font-family:'Segoe UI', Arial, sans-serif;\n background:var(--mokabb-light);\n color:#333;\n line-height:1.8;\n}\n\n.mokabb-container{\n max-width:1200px;\n margin:50px auto;\n padding:0 20px;\n}\n\n.mokabb-card{\n background:#ffffff;\n border-radius:24px;\n padding:50px;\n box-shadow:0 15px 40px rgba(0,0,0,.08);\n border-top:6px solid var(--mokabb-yellow);\n animation:fadeIn .6s ease;\n}\n\n.mokabb-page-title{\n text-align:center;\n margin-bottom:50px;\n padding-bottom:30px;\n border-bottom:3px solid var(--mokabb-yellow);\n}\n\n.mokabb-badge{\n display:inline-block;\n background:var(--mokabb-yellow);\n color:#000;\n padding:8px 18px;\n border-radius:30px;\n font-weight:700;\n margin-bottom:15px;\n}\n\n.mokabb-page-title h1{\n font-size:48px;\n color:var(--mokabb-dark);\n margin-bottom:10px;\n}\n\n.mokabb-page-title p{\n color:#777;\n font-size:16px;\n}\n\n.mokabb-section{\n margin-bottom:45px;\n}\n\n.mokabb-section h2{\n color:var(--mokabb-dark);\n margin-bottom:18px;\n font-size:30px;\n}\n\n.mokabb-section h2:after{\n content:\"\";\n display:block;\n width:70px;\n height:4px;\n background:var(--mokabb-yellow);\n margin-top:10px;\n border-radius:20px;\n}\n\n.mokabb-section p{\n color:#555;\n margin-bottom:15px;\n}\n\n.mokabb-section ul{\n padding-left:25px;\n}\n\n.mokabb-section li{\n margin-bottom:12px;\n}\n\n.mokabb-highlight{\n background:#fff8df;\n border-left:5px solid var(--mokabb-yellow);\n border-radius:12px;\n padding:25px;\n margin-top:20px;\n}\n\n.mokabb-warning{\n background:#fff3cd;\n border-left:5px solid #ff9800;\n padding:20px;\n border-radius:12px;\n margin-top:20px;\n}\n\n.mokabb-success-box{\n background:#eafaf0;\n border-left:5px solid var(--mokabb-success);\n padding:20px;\n border-radius:12px;\n margin-top:20px;\n}\n\n.mokabb-contact{\n background:#111;\n color:#fff;\n padding:30px;\n border-radius:15px;\n text-align:center;\n margin-top:20px;\n}\n\n.mokabb-contact h3{\n color:var(--mokabb-yellow);\n margin-bottom:15px;\n}\n\n.mokabb-contact p{\n color:#ddd;\n}\n\n.mokabb-footer{\n text-align:center;\n padding:40px 20px;\n color:#777;\n}\n\n@keyframes fadeIn{\n from{\n opacity:0;\n transform:translateY(20px);\n }\n to{\n opacity:1;\n transform:translateY(0);\n }\n}\n\n@media(max-width:768px){\n\n .mokabb-card{\n padding:25px;\n }\n\n .mokabb-page-title h1{\n font-size:34px;\n }\n\n .mokabb-section h2{\n font-size:24px;\n }\n\n}\n\n<\/style>\n\n<\/head>\n<body>\n\n<div class=\"mokabb-container\">\n\n<div class=\"mokabb-card\">\n\n<div class=\"mokabb-page-title\">\n\n<span class=\"mokabb-badge\">\nMoKabb Official Policy\n<\/span>\n\n<h1>Politique de remboursement<\/h1>\n\n<p>\nEffective Date: November 2025\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>1. Introduction<\/h2>\n\n<p>\nMoKabb is committed to providing safe, reliable, and professional transportation services. This Refund Policy explains the circumstances under which refunds may be granted for bookings made through the MoKabb website, mobile applications, WhatsApp, or any authorized booking channel.\n<\/p>\n\n<p>\nBy booking a service through MoKabb, you acknowledge and agree to this Refund Policy.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>2. Customer Cancellation Policy<\/h2>\n\n<ul>\n<li>100% refund for cancellations made more than 24 hours before pickup.<\/li>\n<li>Partial refund may apply for cancellations made between 6 and 24 hours before pickup.<\/li>\n<li>No refund may be granted for cancellations made less than 6 hours before pickup.<\/li>\n<li>Additional cancellation charges may apply after driver dispatch.<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>3. No-Show Policy<\/h2>\n\n<p>\nIf a passenger fails to appear at the agreed pickup location within the allocated waiting period, the booking may be classified as a No-Show.\n<\/p>\n\n<ul>\n<li>No refunds are available for No-Show bookings.<\/li>\n<li>Airport pickups include a complimentary waiting period.<\/li>\n<li>Additional waiting time may incur extra charges.<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>4. Driver Cancellation<\/h2>\n\n<p>\nIf MoKabb or an assigned driver cancels a booking and no replacement service can be arranged, a full refund will be issued.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>5. Airport Transfers<\/h2>\n\n<ul>\n<li>Flight delays are monitored whenever flight details are provided.<\/li>\n<li>Flight cancellations may qualify for a refund depending on the circumstances.<\/li>\n<li>No refund will be issued for missed flights caused by passenger actions.<\/li>\n<li>Refund eligibility depends on the timing of the cancellation notice.<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>6. Group Bookings & Special Services<\/h2>\n\n<p>\nBookings involving vans, group transfers, events, corporate transportation, weddings, or customized services may be subject to specific cancellation conditions communicated at the time of booking.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>7. Delays & Force Majeure<\/h2>\n\n<p>\nMoKabb shall not be responsible for delays caused by:\n<\/p>\n\n<ul>\n<li>Traffic congestion.<\/li>\n<li>Road closures.<\/li>\n<li>Weather conditions.<\/li>\n<li>Natural disasters.<\/li>\n<li>Government restrictions.<\/li>\n<li>Public events or emergencies.<\/li>\n<\/ul>\n\n<p>\nRefund requests related to delays are reviewed individually.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>8. Payment Errors<\/h2>\n\n<p>\nCustomers who believe they have been charged incorrectly should contact MoKabb within seven (7) days of the transaction date.\n<\/p>\n\n<p>\nVerified duplicate charges or billing errors will be refunded promptly.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>9. Fraud Prevention<\/h2>\n\n<p>\nMoKabb reserves the right to refuse refund requests in cases involving suspected fraud, abuse of the booking system, false claims, or chargeback abuse.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>10. Refund Processing Time<\/h2>\n\n<p>\nApproved refunds are generally processed within 5 to 14 business days depending on the payment provider and banking institution involved.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>11. Refund Methods<\/h2>\n\n<p>\nRefunds will generally be issued using the same payment method used for the original booking whenever possible.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>12. Dispute Resolution<\/h2>\n\n<p>\nCustomers who disagree with a refund decision may contact MoKabb Customer Support for a review of their case.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>13. Limitation of Liability<\/h2>\n\n<p>\nMoKabb shall not be liable for indirect, incidental, special, or consequential damages resulting from cancellations, delays, interruptions, or circumstances beyond our reasonable control.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-section\">\n\n<h2>14. Changes to this Policy<\/h2>\n\n<p>\nMoKabb reserves the right to update this Refund Policy at any time. Updated versions will be published on this page together with the revised effective date.\n<\/p>\n\n<\/div>\n\n<div class=\"mokabb-success-box\">\n\n<strong>Quick Refund Processing<\/strong><br>\nMost approved refund requests are processed within 5 to 14 business days.\n\n<\/div>\n\n<div class=\"mokabb-warning\">\n\n<strong>Important Notice:<\/strong><br>\nRefund eligibility may vary depending on cancellation timing, service type, and circumstances surrounding the booking.\n\n<\/div>\n\n<div class=\"mokabb-contact\">\n\n<h3>Contact MoKabb Support<\/h3>\n\n<p>\ud83d\udce7 mokabbltd@gmail.com<\/p>\n\n<p>\ud83d\udcde +230 5722 3280<\/p>\n\n<p>\ud83c\udf10 https:\/\/taxi.mokabb.com<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"<p>MoKabb Refund Policy MoKabb Official Policy Refund Policy Effective Date: November 2025 1. Introduction MoKabb is committed to providing safe, reliable, and professional transportation services. This Refund Policy explains the circumstances under which refunds may be granted for bookings made through the MoKabb website, mobile applications, WhatsApp, or any authorized booking channel. By booking a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":2,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/pages\/70\/revisions\/244"}],"wp:attachment":[{"href":"https:\/\/taxi.mokabb.com\/fr\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}